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Frequently Asked Questions

On this page you can find more information about topics like shipping & returns, washing instructions and more. If your question is not answered on this page, you can contact us through the contact form! We love to hear from you and help you further.

Do you ship worldwide? 

Yes we ship worldwide! 

We love traveling and making friends around the world. We like to be able to ship our products to all of you. We ship internationally with DHL, from the Netherlands which is currently our base.

We will give you the track & trace code so you can stay updated. It usually takes 3 to 10 days for your parcel to be delivered at your doorstep in Europe and might take up to 25 days anywhere outside Europe. 

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How long does shipping takes in Netherlands?

We ship through PostNL in the Netherlands.

Your package will typically arrive at your doorstep in 2-4 days.

Can I also choose to pick up my order?

We'd love for you to swing by and pick up your order yourself! Not only does it help reduce delivery emissions, but it can also save you some cash! You can pick it up at my Pop-Up store in Utrecht. In this case, please send me a message through Instagram or the contact form so we can arrange this together. 

Can I return items?

Before initiating a return, we kindly ask you to take a moment to understand the unique craftsmanship behind our products. Each item is ethically handcrafted using traditional natural processes. Irregular prints and other imperfections are inherent to handmade products and add to their charm.

If, for any reason, you are still unsatisfied with your purchase, please contact us promptly so we can assist you further.

Returns are generally accepted, but please note that you will be responsible for the return shipping costs. To qualify for a return, the product must be unworn and in good condition. You may return the item within 7 days of its arrival, and we will happily provide you with a store credit valid for 12 months from the issue date.

For your peace of mind, we recommend shipping the package with insurance, as we cannot be held responsible for lost, stolen, or misdelivered packages.

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What does Made To Order mean?

Why made to order? This is a sustainable solution to prevent a large stock and only produce when there is demand!  Due to the handcrafted nature of the garments, it takes time for them to be ready! Probably around 2 months.
You will get a nice little gift sent with it as a thank you for the longer wait.

What is the best way to wash the clothes?

Our items are best washed using a gentle, cold hand wash, ensuring the water temperature does not exceed 20 degrees Celsius. Cotton is a natural fiber prone to shrinking when exposed to high temperatures. Despite being prewashed, shrinkage may still occur at temperatures above 20 degrees. Additionally, we use natural dyes to color our clothes, which may lead to color bleeding if washed in a machine. Therefore, it's advisable to wash them separately by hand.

Why is there a label inside with the name "The Oriental Temple"?

When I first started designing clothes, my brand name was 'The Oriental Temple.'

Later, I changed it to 'Thaamsz,' so my first production is still labeled with the old labels.

Is it possible to make a custom order?

Absolutely! I am very open to this idea. If you fancy a beautifully embroidered curtain, jacket, or bedspread in a specific design or color, please send me a message through the contact form. Let's discuss and see what magic we can create together.

Can I book you as a photographer ?

Yes! Before I started with Thaamsz as a fashion label, I was a full-time photographer. I love photography, especially fashion photography and branding. I am currently working on a page on my website where you can find more information about this. In the meanwhile, you can send me your ideas and questions through the contact form or via Instagram!

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Are you looking for models to be photographed for your clothes?

I'm frequently seeking women to collaborate with for photoshoots! If you enjoy being in front of the camera for a fun shoot, feel free to reach out to me!

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